FAQ

Questions and answers

Can I export a document from Nigeria to any part of the world?

Yes, you can

I sent my package via your company but it is yet to be delivered, what can I do?

Please track your package online or call our office lines for assistance.

Is it possible to send an item overseas and the receiver pays for the freight cost?

Yes, but this is a special service and our terms and conditions will be applied

Held awaiting clearance from customs, what next can I do?

Please call our Customer care for assistance.

Can we have your rates from UK, USA to Nigeria?

Please call our Customer care for assistance.

Can you deliver to P.O Box addresses?

No

Do you have offices outside Lagos?

Yes, please go to our Contact and find any office nearest to you.

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QUESTIONS AND ANSWERS

Frequently asked questions

Can I track my shipment online?

Yes, click here to track your parcel online

What are the prohibited Items?

Edible food items, medications, money, herbs, Ammunitions, cheques, live remains etc. (call customer service for more information)

Change of address - the basics

Yes you can pay from anywhere in the world

What is priority mail express?

See list on contact us page; otherwise call customer service to arrange pick up.

How do I know my mailpiece was delivered?

customercare@capitalluxuryexpress.com : +234-807-846-7589,  +1(708)890-2667

Why is my shipment held / delayed?

Shipment can be held for inspection by government agencies (customs, NDLEA, NAFDAC etc).

Why is my customs duty high?

Customs duty /taxes are calculated by customs and can be revised if a genuine claim for wrong assessment is established.

Why was a wrong HSCODE used for my billing?

Could be a mistake from customs which can be resolved when consignee writes to customs. Please call Customer service for assistance.

My consignment is due today but I have not received, what happened?

My consignment is due today but I have not received, what happened?

CONTACT MANAGER

Contact managers for more questions

Isaiah Anthony

ANALYTICS

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TREASH IBOKETTE

Finance

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© 2021 Capital Luxury Logistics

Capital Luxury Logistics